Top 10 Innovation Infusions: Create an Online Innovation Campaign

Have you ever thought of crowdsourcing your innovation challenge?  Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment.  Innovation Campaigns can also be used to engage customers or potential customers in your ideation process if you want to open the ideation challenge to the market. …
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When it Comes to Customer Service, Think Big and Broad

Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization.  But after years of working in and with customer support organizations, I have seen that incremental often doesn’t cut it.  A tweaked script really isn’t going to …
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Out of the Box Customer Experience

I have to admit – I am a bit of a customer experience fanatic!  You can regularly hear my children saying, “Mom – maybe you should just run this place and then you will get the experience that you want!”. One company that consistently delivers on my expectation of great customer experience is Blue Apron.  …
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